1. Order Availability and Accuracy

• Availability Verification: Our delivery personnel verify the availability of items before processing your order. If an item is found to be unavailable at the time of delivery, it will be excluded from your order.
• Incorrect Orders: In the event that you receive an incorrect item, please notify our customer support within 24 hours of delivery.

2. Refunds

• Eligible Refunds: Refunds will be issued for items that are unavailable or incorrectly delivered as per the above section.
• Refund Timeframe: Refunds will be processed within 1 minute to 2 hours after the issue has been reported and verified.
• Non-Refundable Fees: Please note that delivery fees and any applicable service charges are non-refundable under any circumstances.
• Refund Process: Approved refunds will be processed using the original payment method.

3. Role of Delivery Personnel

• Order Verification: Our delivery personnel are responsible for verifying the availability of all items in your order before completion. This step ensures that only available items are dispatched to you.
• Payment Processing: Payment is processed only after the delivery personnel confirm the availability and readiness of your order.

4. Disclaimer of Liability

• Product Quality and Safety: Ordering is not responsible for any issues related to the quality, safety, or suitability of the products or food items delivered. This includes, but is not limited to, contamination, spoilage, or allergic reactions.
• Third-Party Responsibility: All products and services provided through our platform are delivered by third-party vendors. Ordering acts solely as an intermediary and does not assume liability for actions or omissions of these vendors.
• Limitation of Liability: In no event shall Ordering be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our services.

5. Customer Support

For any issues or questions regarding your order, please contact our customer support team at:

• Email: orderingpau@gmail.com
• Phone: 07084611656

6. Policy Updates

Ordering reserves the right to modify this policy at any time. Any changes will be effective immediately upon posting within the app. We encourage you to review this policy periodically to stay informed about our terms.

7. Acceptance of Terms

By using Ordering, you agree to comply with and be bound by this Ordering Policy. If you do not agree with any part of this policy, please refrain from using our services.